Refunds and Exchanges Policy

Returning or Exchanging goods from Ducted Vacuum Centre online store ..

Please contact the Ducted Vacuum Centre Customer Service if you need to return a product purchased from our online store, you will then be provided with instructions on how to proceed.

The Ducted Vacuum Centre will exchange goods, provided they are in re-saleable condition and you have your original proof of purchase from The Ducted Vacuum Centre online store. If you are returning the item because you have changed your mind, the item must be returned within 30 days of receipt. Faulty or shipped in error items may be returned for refund or exchange with proof of purchase.

If you have received damaged, defective or incorrectly shipped merchandise, please notify Ducted Vacuum Centre Customer Service  within 30 days and follow their instructions for returns.

The cost of returning any product to The Ducted Vacuum Centre is your responsibility. In the event we have made a mistake, the item is not as described, or the product is faulty we will refund reasonable return freight costs. Freight charges are not refunded where an item is returned for a change-of-mind refund or exchange.

The Ducted Vacuum Centre reserves the right to charge a 10% restocking fee on change-of-mind returns at our discretion.

We will make every effort to process items returned to The Ducted Vacuum Centre within 3 business days of receipt at our online office. Please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.