COVID-19 Corona Virus Update
We are currently open for online and telephone sales only. In accordance with Stage 4 restrictions, our showroom will be closed from the 6th August.
We are currently shipping our orders as per normal. For our regular shipping information, please see here
Our dispatch warehouse is isolated from our other business operations and will continue to operate unless advised otherwise.
Contact-less Click & Collect
- Available from 8.30am to 3.30pm - Monday to Friday - from our warehouse which is located at 6 Rushdale St Knoxfield.
- Please wait for confirmation from The Ducted Vacuum Centre that your order is ready for collection.
AusPost & Startrack Deliveries
Current information per Australia Post & Startrack
- To minimise the risk of contracting or spreading coronavirus, all parcels be it at a post office or at a residence, will no longer require a signature for delivery or collection.
- In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customers name and sign on their behalf.
- The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
- If no one at the premises, the courier will still leave a card as per normal.
As soon as your order leaves our warehouse, you will receive a shipping confirmation email.
This email advises that your order has left our warehouse and which carrier (Aus Post or Startrack) your order has been shipped with.
A tracking number is also on the email, giving you the ability to track your order.
If you can't locate your email, please check your junk/spam email folder, as they sometimes go there.
Our showroom is currently closed.